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Privacy Policy

Last Updated: 1 December 2024

This Privacy Policy explains how People & Robots Ltd (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website or otherwise engage with our services. We are committed to respecting and safeguarding your privacy in compliance with the applicable UK data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who We Are

1.1. Company Name: People & Robots Ltd

1.2. Company Number: 13000040

1.3. Registered Office Address: 28 Rennie Court, 11 Upper Ground, London, United Kingdom, SE1 9LP

1.4. Data Controller: For the purposes of data protection law, People & Robots Ltd is the “data controller” of your personal information collected through this website or other interactions with us.

If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided in Section 11.

2. What Information We Collect

We may collect and process the following types of personal information about you:

  • Contact Details: Name, email address, telephone number, and postal address.
  • Account Information: Username, password, and any other details you provide when creating an account on our website.
  • Communications: Any information you provide in correspondence with us (e.g., through email, website forms, or phone calls).
  • Transaction Information: Details about your use of our services, purchase history, and payment details, if applicable.
  • Technical Information: IP address, browser type, operating system, referral URLs, pages viewed, and timestamps (collected through cookies or similar technologies—see Section 8 for more information).

We will only collect and use personal information that is necessary for us to provide our services or to comply with our legal obligations.

3. How We Collect Your Information

We collect personal information in a variety of ways, including:

  • Information You Provide Directly: When you fill out forms on our website, sign up for an account, communicate with us via email or telephone, or otherwise submit your information.
  • Automated Technologies: Through cookies, server logs, and other similar technologies as you navigate our website (see Section 8).
  • Third Parties: We may receive information about you from third parties such as payment service providers or analytics providers, where you have separately provided your consent.

4. Legal Basis for Processing

We will only collect, store, or otherwise use your personal information when we have a valid legal basis to do so. This may include:

  • Consent: Where you have provided clear consent for us to process your personal information for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Where we are required to comply with a legal or regulatory obligation.
  • Legitimate Interests: Where it is in our legitimate interests to process your personal information (for example, operating and improving our services), provided that such interests do not override your rights and freedoms.

5. How We Use Your Information

We may use your personal information for the following purposes:

  • Service Provision: To provide, maintain, and personalise our services for you.
  • Customer Support: To respond to your inquiries, questions, and feedback.
  • Marketing & Communications: To send you promotional materials or other communications you have opted into receiving. You have the right to opt out of these messages at any time.
  • Website Administration: To monitor and analyse usage and trends, administer the website, and improve user experience.
  • Legal & Regulatory Compliance: To comply with our legal obligations, resolve disputes, enforce our agreements, and cooperate with law enforcement where required.

6. Sharing and Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party companies and individuals who provide services on our behalf (e.g., payment processors, hosting providers, email service providers) and who require access to such information to perform those services.
  • Business Transfers: If we engage in a merger, acquisition, dissolution, or other corporate transaction, your personal information may be transferred as part of that transaction, subject to confidentiality arrangements.
  • Legal and Regulatory Authorities: Where required by law or regulation, or where we believe it is necessary to protect our rights or the rights of others.
  • Consent: Where you have provided explicit consent for us to share your data with specified third parties.

We ensure that any third parties with whom we share your data maintain similar levels of protection and security, and they are restricted from using your data for any purpose other than providing the service for which they were engaged.

7. Data Storage

All personal information we collect is stored and processed within the United Kingdom. We do not transfer, store, or process your personal information outside the UK. In the event that we need to do so in the future, we will ensure that the necessary safeguards are in place to protect your information, in accordance with applicable data protection laws.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Recognise you when you visit our website,
  • Store your preferences and settings,
  • Personalise your experience, and
  • Analyse site traffic and trends.

You can manage your cookie preferences through your browser settings. Please note that blocking or disabling certain cookies may impact the functionality of our website.

For detailed information on the cookies we use and how you can control them, please see our Cookie Policy.

9. Data Retention

We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements. The duration of retention may vary depending on the nature of the data and the reasons why we collected it. Where we have no ongoing legitimate business need to process your personal information, we will securely delete or anonymise it.

10. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal information, including:

  • Right of Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request corrections of any inaccurate or incomplete personal information.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal information in certain circumstances.
  • Right to Restrict Processing: You have the right to request the restriction of processing of your personal information under certain conditions.
  • Right to Data Portability: In certain situations, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information where we rely on legitimate interests as our legal basis.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.

To exercise your rights, please contact us using the details in Section 11. We may need to verify your identity before fulfilling your request.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

People & Robots Ltd
28 Rennie Court, 11 Upper Ground
London, United Kingdom, SE1 9LP
Email: hello@peoplerobots.com

12. Complaints

If you believe that we have breached data protection law in the way we handle your personal information, you have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (“ICO”). We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated version will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Thank you for reading our Privacy Policy. If you have any questions or concerns about our data practices or your rights, please do not hesitate to contact us.